Terms and Conditions
Last updated: November 4, 2025
These Terms and Conditions (“Terms”) govern all purchases made through the online store shop.absurd.design (“Shop”). By placing an order on the Shop, you, whether an individual or an entity, (“Customer”, “you”, and “your”) agree to be bound by these Terms. Please read them carefully before making a purchase on the Shop. If you do not agree with any part of these Terms, you should not use the Shop.
1. Owner of the Shop
The Shop is owned and operated by Diana Valeanu having an address at Carrer de Pau Claris 162, 3º 3ª, 08037 Barcelona, Spain (“absurd.design”, “we”, “us”, and “our”).
2. Accounts
2.1 Account Creation. To access certain features of our Shop, you may create a customer account. When creating an account, you must provide accurate, complete, and up-to-date information. Your failure to do so may result in suspension or termination of your account.
2.2 Account Security. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account. You agree not to disclose your password to any third party and to notify us immediately if you become aware of any unauthorized access, use, or security breach related to your account.
2.3 Usernames. You may not use a username that infringes on the rights of others (including trademarks or personal names), or that is offensive, vulgar, or otherwise inappropriate. We reserve the right to refuse or remove any username that violates these Terms.
2.4 Account Termination. We may suspend or terminate your account at any time, without prior notice, if we believe you have violated these Terms or engaged in fraudulent, abusive, or unlawful activity. You may also request account deletion by contacting us directly. Upon termination, your right to use the account will immediately cease.
3. Links to Other Websites
3.1 Our Shop may contain links to third-party websites or services that are not owned or controlled by absurd.design. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.
3.2 You acknowledge and agree that absurd.design shall not be responsible or liable, directly or indirectly, for any damage or loss caused by or alleged to be caused by use of or reliance on any such external content, goods, or services.
3.3 We strongly recommend reviewing the terms and privacy policies of any third-party websites that you visit.
4. Account Termination and Service Discontinuation
4.1 We reserve the right to terminate or restrict access to your account or to the Shop, at our discretion and without notice, if we reasonably believe that your actions violate these Terms, applicable law, or our policies.
4.2 If you wish to close your account, you may contact us at xyz@absurd.design, and we will process your request in accordance with applicable data protection laws (including, without limitation, the GDPR right to erasure).
5. Purchases
5.1 When you make a purchase through our Shop, you may be required to provide certain information relevant to your order, including your payment details, billing address, and shipping information.
5.2 When providing the requested purchase information, you represent and warrant that:
i. You have the legal right to use the payment method provided for the purchase; and
ii. The information you supply to us is true, correct, and complete.
5.3 By submitting your payment information, you authorize us to share it with third-party payment processors as necessary to complete the transaction.
5.4 We reserve the right to refuse or cancel any order at any time for reasons including but not limited to:
i. Product availability or production limitations;
ii. Errors in product description or pricing;
iii. Fraud prevention or suspected unauthorized transactions; and
iv. Violations of these Terms.
5.5 Payment processing. All payments related to your orders are processed by third-party payment processors (the “Payment Processors”). When you make a payment on the Shop, the Payment Processors collect some personal data from you which allow them to make the payments requested by you (e.g., your credit card number, expiration date, billing and shipping address, and security codes). The Payment Processors handle all steps in the payment process through their systems, including data collection and data processing. We do not have direct access to your full payment information - only a part of it is made available to us by the Payment Processors. You are responsible for ensuring that all payment information is correct and the funds are available. You agree not to hold us liable for payments that do not reach us because you have quoted incorrect payment information or the Payment Processors refused the payment for any other reason.
5.6 If you are purchasing the Products from the Shop on behalf of a company, organization, or other legal entity (“Entity”), you represent and warrant that you are authorized to act on behalf of the Entity. You must provide complete and accurate information, including the Entity’s full legal name, registered address, tax identification number (e.g., VAT number or equivalent), and any other required registration details. We shall not be liable for any delays, errors, or legal consequences arising from your failure to provide accurate or complete information. We reserve the right to verify the information provided and to cancel or suspend any order that does not comply with these requirements.
6. Products and Orders
6.1 Product Description. We sell physical fine art prints (“Products”) that are made-to-order. We make every reasonable effort to display and describe our Products accurately on the Shop. However, slight variations in color or appearance may occur between the on-screen images and the actual printed product. Print sizes and materials may also have minor variances due to the production process. We do not guarantee that the screen of your computing device will display the colours and images of the Products accurately or the Products will meet your expectations.
6.2 Order Processing. Once you submit an order and payment is confirmed, we will begin the fulfillment process. Each artwork print is produced on demand for you. Orders are typically processed and sent to production within 1–4 business days. Because of this rapid turnaround, please review your order carefully (including size, finish, and shipping address) before submitting your order. We reserve the right to reject or cancel an order in cases of obvious errors in pricing or availability, or if we are unable to fulfill the order for any reason. In the rare event we must cancel your order, we will notify you and issue a full refund.
7. Pricing and Taxes
7.1 Product Prices. All prices for the Products are listed in the currency indicated on the Shop and are exclusive of applicable taxes unless stated otherwise. The price charged for an item will be the price quoted at the time the order is placed.
7.2 Taxes at Checkout. Any applicable sales taxes, value-added tax (VAT), or similar taxes will be calculated and added at checkout based on your billing or shipping address. The final amount due at checkout will include any such taxes, if applicable.
7.3 Currency and Fees. All orders are processed in the currency indicated on the Shop. If your local currency differs, your bank or card issuer may apply conversion rates and fees, which are your responsibility.
7.4 Shipping Fees. Shipping is free worldwide. No additional shipping or handling fees will be charged at checkout.
8. Shipping and Delivery
8.1 Processing and Dispatch. The Products are made to order. Production of the Products begins once payment is confirmed, and orders are typically produced and dispatched within 1–4 business days. You will receive a confirmation email once your order has been shipped.
8.2 Delivery Times. After dispatch, delivery usually takes up to 10 business days, depending on your destination. Estimated delivery timelines are shown at checkout and in your shipping confirmation email. Please note that these are estimated delivery times, not guaranteed delivery dates.
8.3 Delays. While we strive to meet the stated timelines, we are not responsible for delays caused by circumstances beyond our control, such as courier delays, postal service disruptions, extreme weather, or customs processing times. International orders in particular may experience longer delivery periods due to customs clearance procedures.
8.4 Delivery and Risk. Orders are delivered to the shipping address provided by you at checkout. Please ensure that your address is accurate and complete before submitting your order. Once an order has been delivered to the address provided, the risk of loss or damage passes to the Customer.
8.5 If a package cannot be delivered due to an incorrect or incomplete address, failure to claim, or delivery refusal, the parcel will not be returned to us and may be destroyed by the courier company. This process is beyond our control. The Customer is fully responsible for any such occurrence, and refunds or replacements will not be issued in these cases.
9. International Customs and Duties
9.1 Import Duties and Taxes. Orders shipped within Spain and the European Union include applicable VAT, which is calculated at checkout. In certain instances (for example, if you purchase the Products as a non-Spanish business entity with a valid EU VAT number), VAT may be reverse-charged. If you order Products for delivery outside the European Union, your order may be subject to import duties, taxes, or fees imposed by your local customs authority when the shipment reaches your country. These charges are not included in our prices or shipping costs and are the responsibility of the Customer.
9.2 Local Taxes and Import Duties. Local taxes and import duties are determined by local authorities and vary depending on the destination country, the value of the order, and the type and size of the product. These charges differ from country to country and are applied by the local customs office. Payment of these charges is the recipient’s responsibility and is required for customs release.
9.3 Refusal to Pay Customs Duties. If the recipient refuses to pay the applicable import duties or taxes, or declines to accept the shipment, the package may be destroyed by customs. In such cases, no refund will be issued, as non-delivery results from the recipient’s failure to fulfill their import obligations. Refusal or failure to pay local taxes or duties will not be accepted as a valid reason to cancel the order or request a refund.
9.4 Customs Delays: International shipments may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates. Unfortunately, we cannot expedite or bypass these processes.
10. Order Changes and Cancellation
10.1 Changes to Orders. If you need to correct or change an order (such as updating an address or changing a print size), please contact us immediately after placing the order. We will attempt to accommodate modifications if the order has not yet entered production.
10.2 Cancellation Policy: Because our Products are printed on demand for each customer, cancellations are only possible before production of your order has begun. Once production starts, cancellations are no longer possible.
11. Returns and Refunds
11.1 Right of Withdrawal (14 Days). In certain limited instances, the Customers have the right to withdraw from their purchase within 14 days of receiving their order, without giving any reason. To exercise this right, you must notify us by email at xyz@absurd.design within this period and before returning any items. Please remember to state your order number and relevant contact information in the e-mail.
11.2 Eligibility. This 14-day refund policy applies only to standard made-to-order prints that are produced according to our regular catalog options. The right of withdrawal does not apply to items that are custom-made or clearly personalized according to the Customer’s specifications (for example, special sizes, custom variations, or modified designs).
11.3 Condition of Returned Products. To qualify for a refund, the Product must be returned in its original condition, unused, and in its original packaging. We reserve the right to refuse refunds for items that are damaged, handled improperly, or show signs of use.
11.4 Return Shipping Responsibility. If you decide to return a Product, return shipping costs are the responsibility of the Customer. absurd.design does not cover or reimburse return postage or courier fees. We recommend using a tracked shipping method, as we cannot be held responsible for items lost in transit and we do not refund the value of the lost items.
11.5 Refund Process. Once We receive and inspect your returned Product, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to the original payment method within 7–10 business days after the notification.
11.6 Damaged or Defective Products. If you receive a defective or incorrect Product, please contact us within 14 days of delivery. We may ask for photos and, in some cases, the return of the defective Product. In these cases, return shipping costs will be covered by us.
12. Product Care Disclaimer
12.1 Fine art prints are delicate. To preserve their quality, handle them with clean, dry hands or preferably with cotton gloves. Avoid prolonged exposure to direct sunlight, excessive humidity, or contact with liquids. We are not responsible for damage resulting from improper handling, care, or display.
13. Gift Cards
13.1 Digital Gift Certificates. We offer digital gift certificates (“Gift Cards”) that can be used exclusively on the Shop to purchase the Products available on the Shop.
13.2 Delivery and Activation. Gift Cards are delivered digitally to the recipient’s email address provided at checkout. Delivery usually occurs within a few minutes, but please allow up to 24 hours. The Gift Cards are considered active upon email delivery.
13.3 Validity and Use. Gift Cards are valid for 3 months from the date of purchase. Each Gift Card can be used for a single transaction only. If the order total is less than the Gift Card’s value, the remaining balance is non-refundable and cannot be used for future purchases. If the order total exceeds the Gift Card value, the difference must be paid using another accepted payment method.
13.4 Restrictions. Gift Cards are non-refundable and cannot be exchanged for cash. The Gift Cards are issued for single-recipient use only and may not be resold or transferred. All Gift Card values are issued and redeemed in EUR, and applicable taxes on purchased products will be calculated at checkout when the Gift Card is used.
13.5 Lost or Misdelivered Cards: Please ensure that the recipient’s email address is entered correctly. absurd.design is not responsible for Gift Cards that are lost, misdirected, stolen, or deleted. Lost or stolen Gift Cards cannot be replaced or refunded. Treat your Gift Card code as you would cash.
13.6 Fraud and Misuse. We reserve the right to cancel, at our sole discretion, any Gift Card or order if we suspect fraud, unauthorized use, or violation of these Terms.
13.7 Discounts and Promotions. Discounts, promotional codes, or special offers cannot be applied to the purchase of Gift Cards.
13.8 Acceptance of Terms: By purchasing or using a Gift Card, the holder acknowledges and agrees to these Terms.
14. Intellectual Property and Limited Use
14.1 Artwork Rights. The copyright and all intellectual property rights in the artworks and designs featured on our Shop remain with us or the original artist, as applicable. When you purchase a Product (i.e., a physical item), you are acquiring ownership of that individual physical item. This purchase does not transfer any copyright, trademark, or reproduction rights in the underlying image or artwork to you. The Products are for your personal use and enjoyment only. You may display the Products, but you may not reproduce, copy, distribute, or create derivative works from the Products without explicit permission from the copyright owner.
14.2 Shop Content. All content on the Shop (including text, images, graphics, and logos) is protected by intellectual property laws. You may not use any of the Shop’s content (other than your own user-generated content, if any) for any purpose outside of browsing and purchasing from the Shop. No license or rights are granted to you to copy or republish any content from the Shop.
14.3 Intellectual Property Infringement Claims. If you believe that any content made available on the Shop infringes your intellectual property rights, you may notify us by sending a written notice by email to xyz@absurd.design. We will review all valid notices and take appropriate action. Your notice must include:
i. A description of the work or rights you claim have been infringed;
ii. A description of the content you believe infringes your rights and where it is located;
iii. Your contact details (name, address, email, and phone number);
iv. A statement that you have a good-faith belief that the use is not authorized by the rights owner, its agent, or the law; and
v. A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the owner of the rights (or authorized to act on the owner’s behalf).
15. Limitation of Liability
15.1 Our Warranties. It is your sole responsibility to verify and assess the fit for the purpose of the Website and the Products and to decide whether or not they fit for the intended use. Except for the specific remedy of replacement or refund for defective Products described above, the Products, as well as all services and content on the Shop are provided “as is” without further warranties.
15.2 Indirect Damages. To the fullest extent allowed by applicable law, in no event shall we be liable to you for any indirect, incidental, special, or consequential losses or damages.
15.3 Maximum Liability. Unless stated otherwise in the applicable law, our total liability to you for any claim arising from your order or use of our Shop is limited to the amount you have actually paid us for the Product(s) in question.
15.4 Third-Party Providers. We may use third-party suppliers to provide the Products and support the Shop. The acts and omissions of third-party suppliers may be outside of our reasonable control. To the maximum extent permitted by law, we exclude any liability for any loss or damage resulting from the acts and omissions of such third-party suppliers.
15.5 Nothing in these Terms shall affect any statutory rights that you are entitled to as a consumer and that you cannot contractually agree to alter or waive.
16. Force Majeure
16.1 We will not be liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, wars, epidemics, or interruptions in internet or shipping services.
17. Governing Law and Dispute Resolution
17.1 These Terms and any disputes arising from your purchase of Products or use of the Shop shall be governed by and construed in accordance with the laws of Spain. If you are a consumer in the UK or EU, you may have certain mandatory rights under consumer protection laws of your country of residence; nothing in these Terms affects those rights.
17.2 Alternative Online Dispute Resolution (ADR). If you are a consumer residing in the European Union, you have the right to use alternative dispute resolution (ADR) procedures to resolve disputes with us, including the European Commission’s Online Dispute Resolution (ODR) platform, available at https://ec.europa.eu/consumers/odr . This does not affect your statutory rights.
18. Severability and Updates
18.1 If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in full force and effect. We reserve the right to update or modify these Terms at any time. The most current version will always be posted on the Shop with the date of last revision.
19. Privacy and Data Protection
19.1 We take your privacy seriously. Your personal data is collected and processed in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR). For details on how we handle your data, please refer to our Privacy Policy.
20. Acceptable Use Policy
20.1 You are not permitted to use the Shop in any manner that substitutes or contributes to the following activities (the list is representative and not exhaustive):
i. Any unlawful activity, including violation of any laws, statutes, ordinances, or regulations;
ii. Fraud;
iii. Provision of false, inaccurate, or misleading information;
iv. Spreading of malware (e.g., viruses, worms, Trojan horses) and illegal messaging;
v. Spreading ethnically, racially, or otherwise objectionable information;
vi. Copying, distributing, renting, reselling, modifying, compromising, damaging, disabling, impairing, and overburdening the Shop;
vii. Interfering with or abusing other users of the Shop;
viii. Using bots, scripts, and other automated methods;
ix. Scraping content from the Shop; and
x. Impersonating others.
20.2 Breach of the Terms. If we believe, at our sole discretion, that you violate these Terms and it is appropriate, necessary or desirable to do so, we may:
i. Send you a formal warning;
ii. Temporarily suspend or permanently terminate your account;
iii. Report you to the relevant public authorities; or
iv. Commence a legal action against you.
21. Contact Information
If you have any questions or concerns about these Terms or any aspect of your order, please contact us at:
Website: shop.absurd.design
Email: xyz@absurd.design
Address: Carrer de Pau Claris 162, 3º 3ª, 08037 Barcelona, Spain
Thank you for shopping with us and for your support of our artwork!